Remember, that the UPS store can always pack and ship your unit for you if you are uncertain about its safety. Sorry for the confusion! ContinuousMove pan, tilt ;. I’ve escalated to our Product Support team. Create new account Request new password.

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Based axus our experience, Pan and Tilt robotic cameras can suffer from power issues, mechanical issues, image issues, and control interface issues. This enclosure, if improperly loaded with too much weight, or improperly maintained, can crack, exposing the delicate internal electronics.

Posted on Jan 11, My axiis is that the camera is using the values you’ve sent axiis, but they mean something different between the Pelco camera and the Axis one. Regardless that’s alright for now We repair all units we sell, cutting out the middle man and guaranteeing timely repairs. We frequently work with universities, colleges, school districts, non-profits, churches, and other corporate entities to do large cleaning and refurbishment projects.

Interesting, thank you very much for the update and for the information.

PTZ Repair – Panasonic, Sony, Pelco, Axis, & More

Or should I change different Pan and Tilt magic values for Axis cameras? ContinuousMove pan, tilt. No one in xxis US repairs more Sony and Panasonic camcorders than we do. Do I need to install any driver or device package for Axis cameras?

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You can try using different values ‘magic’ values as you aptly put them, heh to move the Axis camera. As a result, we stand by our product.

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You asked if there is a device driver or package — I’m honestly not certain. Maybe you can get their help. Create new account Request new password. Posted on Jan 12, We work on all components in the PTZ system including PTZ control units, external housings and enclosures, and video storage units. It is important to repair this immediately to prevent further damage to the internal components.

I don’t think that there is, but the Support team would be the one to consult on that. Hi there, Unfortunately the attachment did not arrive. If you believe your picture has been affected by this, you will need to replace the optical sensor.

PTZ camera systems are designed for use in challenging conditions, but because of their moving mechanical parts, they require maintenance to clean the dust and lubricate the components including the delicate gearbox.

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Digitron Electronics E. My best guess is that perhaps the DS Pelco API either isn’t working with the 3rd party cameras properly or it’s using a different set of ports.

From the attached screen shot, axks will see there are two IP cameras in my system.

I have two suggestions that you can try; You can try using different values ‘magic’ values as you aptly put them, heh to move the Axis camera. Failure to do so may result in a damaged weather seal, ;elco pan and tilt functionality, or overall component failure.

Ship orders to our Los Angeles Repair Facility:. Ship orders to our Los Angeles Repair Facility: PTZ systems designed for outdoor use are often contained in a special enclosure. Hopefully you know something I may miss. Posted on Jan 19, I axiw suggest reaching out to Product Support to discuss ports for the 3rd party cameras on Digital Sentry. Consider Axis is such common camera, it should work with it.